Shipping Policy

At Told & Twine, every custom artwork is made to order using the photo uploaded by the customer. Each piece is carefully prepared, checked, and packed before shipping.

Processing Time

All products are made to order.

Production begins after your uploaded photo has been received and confirmed.

Our standard production time is within 48 hours. During peak seasons or high order volumes, production may take slightly longer.

Shipping Time

After your order has been completed and shipped, the estimated delivery time is:

7–14 business days

Delivery times may vary depending on your location, local courier services, customs processing, public holidays, or other circumstances outside our control.

Shipping Cost

We are pleased to offer free shipping on all orders. No minimum purchase is required.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

You can use the tracking number to follow your order until it arrives.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are set by your local customs authority and are the responsibility of the customer.

Shipping Delays

While we do our best to ship orders on time, delays may occasionally happen due to:

- Customs inspections or clearance delays
- Courier or logistics delays
- Severe weather conditions
- Public holidays or peak shopping seasons
- Unexpected events outside our control

If your order is delayed, please continue checking your tracking information. You may also contact us for assistance.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Told & Twine is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at toldandtwinecustomerservice@gmail.com.

Lost or Missing Packages

If your tracking shows that your package has been delivered but you have not received it, please check with your local courier, neighbors, building reception, or mailbox area first.

If you still need help, contact us and we will do our best to assist.